Terms of Use and Sale
These Terms of Use and Sale govern the conditions under which LUDENGO provides access to and use of its services, offered as a Software-as-a-Service (SaaS) platform accessible online. Any use of the Service implies full and unconditional acceptance of these Terms.
Service description
LUDENGO is a platform that enables users to create, manage and distribute interactive operations, accessible in particular via a link or a QR code. Operations may be kept private or made publicly accessible depending on the settings defined by the creator of the operation. Access may be open or subject to conditions such as the entry of an email address, a username or a password.
Access to the Service
The Service is accessible through a web interface. It is primarily intended for professional users acting in a B2B context, without excluding access by non-professional users depending on the offers available. Users are responsible for ensuring that their equipment and internet connection are compatible with the Service.
Account creation
Access to the Service requires the creation of a user account. Users agree to provide accurate and up-to-date information, to keep their login credentials confidential, and to inform LUDENGO without delay in the event of unauthorized use or any suspected security incident. Any action carried out through an account is deemed to have been performed by its holder.
Offers, subscriptions and free trial
LUDENGO offers a free version of the Service with limited features and participant numbers, as well as paid monthly or annual subscriptions, the latter possibly benefiting from a preferential rate. A free trial without a credit card may be offered, with limited features. Available features depend on the subscription plan chosen.
Payment
Subscription payments are processed through secure third-party payment service providers. LUDENGO does not store any banking information.
Renewal and termination
Subscriptions are automatically renewed unless terminated before the end of the current subscription period. Termination may occur at any time and takes effect at the end of the current period. No full or partial refund will be granted for any period already started.
Data export
Data, results or statistics export features are reserved for paid subscriptions, under the conditions specified in the relevant offer.
Ownership of content
Users remain the sole owners of the content, data and operations created through the Service. Users grant LUDENGO a non-exclusive, worldwide license, limited to the duration of use of the Service, strictly necessary for hosting, processing and displaying content as part of the operation of the Service.
Data retention
Data is retained for as long as the user account exists. In the event of a downgrade to a free account, data remains stored with functional limitations. Any account inactive for a continuous period of one year may be deleted after prior notice to the user.
Participant access
The creator of an operation freely defines the access conditions applicable to participants. LUDENGO acts solely as a technical service provider and is not responsible for the information entered by participants nor for the use made of it by the operation creator.
Authorized use and prohibitions
It is prohibited to use the Service for unlawful, fraudulent or improper purposes, to circumvent technical or functional limitations, to share or resell access without authorization, or to compromise the security or proper functioning of the Service. LUDENGO reserves the right to suspend or delete any account in the event of a breach.
Service availability
LUDENGO uses reasonable means to ensure Service accessibility. Temporary interruptions may occur, particularly for maintenance, technical incidents or third-party service failures, without giving rise to compensation.
Third-party services
The Service may rely on third-party service providers. LUDENGO shall not be held liable for malfunctions attributable to such third-party services.
Liability
LUDENGO’s liability is limited to the amounts actually paid by the customer during the twelve months preceding the event giving rise to the damage. Indirect damages, loss of revenue, data or profit are excluded, except in cases of gross negligence or willful misconduct.
Force majeure
LUDENGO shall not be held liable for any failure resulting from a force majeure event as defined under French law.
Personal data
LUDENGO processes personal data in accordance with applicable regulations. In the context of using the Service, the user acts as data controller and LUDENGO as data processor. A privacy policy and a data processing agreement are made available.
Commercial reference
Unless the user objects in writing, LUDENGO is authorized to mention the customer’s name and logo as a commercial reference, without using content or data.
Modification of the Terms
LUDENGO reserves the right to modify these Terms. Users will be informed by any appropriate means. Continued use of the Service constitutes acceptance of the modified Terms.
Assignment and subcontracting
LUDENGO reserves the right to assign these Terms and to subcontract all or part of the Service, in particular for technical, organizational or economic reasons.
Governing law and jurisdiction
These Terms are governed by French law. Any dispute falls within the exclusive jurisdiction of the courts of LUDENGO’s registered office.
Language clause
In the event of any inconsistency between language versions, the French version shall prevail.
Last update: 02/02/2026